Privacy Policy

The information we collect depends on how you interact with Seller Ops IQ and the features you choose to use.

1.1 Website and Private Beta Information

During our Private Beta and Early Access stage, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Company or store name
• Approximate Amazon sales or order volume
• Marketplaces in which you operate
• Software or tools you currently use
• Features you are interested in
• Comments, questions, or other information you choose to provide

Submitting a Private Beta or Early Access inquiry is an expression of interest only.

Submitting the form does not create a Seller Ops IQ account, does not establish a paid subscription, and does not authorize Seller Ops IQ to access your Amazon seller account.

During this interest-validation stage, Seller Ops IQ does not collect Amazon Selling Partner API ("SP-API") data, Amazon account credentials, seller account data, order data, customer information, or other Amazon business data through the Private Beta interest form.

1.2 Account Information

When account registration becomes available, we may collect information necessary to establish, secure, and administer your account, including:

• Name
• Business email address
• Organization or company name
• Account role and permissions
• Authentication and security information
• Subscription or plan information
• Account preferences

We seek to collect only information reasonably necessary to provide, administer, and secure Seller Ops IQ.

1.3 Amazon Selling Partner Information

When Amazon integrations become available, Seller Ops IQ may allow an authorized Amazon Selling Partner to connect its Amazon account through Amazon's supported authorization process.

Seller Ops IQ will request access only to Amazon information and permissions reasonably necessary to provide the features selected by the seller.

Depending on the functionality enabled and permissions granted by Amazon and the seller, this information may include data relating to:

• Sales and orders
• Products and listings
• Inventory
• Fees and financial performance
• Marketplace performance
• Fulfillment and operational information
• Other seller information required to provide an authorized Seller Ops IQ feature

The exact information available to Seller Ops IQ will depend on the Amazon APIs, roles, permissions, marketplaces, and features authorized by the seller.

Seller Ops IQ does not require users to provide their Amazon account password to Seller Ops IQ. Amazon account authorization will be performed using Amazon-supported authorization mechanisms.

1.4 Technical, Usage, and Security Information

When you access Seller Ops IQ, we may automatically collect limited technical information necessary to operate, secure, monitor, and troubleshoot the service.

This information may include:

• IP address
• Browser type
• Device information
• Login timestamps
• Authentication events
• Application activity
• Session information
• Error and diagnostic information
• Security events
• Audit-log information

We use this information primarily for security, reliability, troubleshooting, fraud prevention, service administration, and maintaining appropriate audit records.

We may use information collected through Seller Ops IQ to:

• Operate, maintain, and improve Seller Ops IQ
• Respond to Private Beta and Early Access inquiries
• Evaluate interest in Seller Ops IQ and its features
• Communicate with prospective and existing users
• Create and administer customer accounts
• Authenticate users and enforce access permissions
• Provide requested platform functionality
• Process authorized Amazon data for the applicable seller
• Maintain tenant and user access controls
• Monitor platform reliability and performance
• Diagnose and resolve technical issues
• Detect, investigate, and prevent unauthorized access, fraud, abuse, or security incidents
• Maintain security and audit records
• Provide customer support
• Administer subscriptions and billing when applicable
• Comply with applicable laws, regulations, contractual obligations, and platform requirements

We do not use seller business data for purposes unrelated to providing, maintaining, securing, or supporting Seller Ops IQ.

When Seller Ops IQ supports Amazon integrations, information obtained through Amazon's Selling Partner API will be handled in accordance with applicable Amazon developer agreements, policies, security requirements, data-protection requirements, and applicable law.

Amazon information will only be accessed after the applicable seller has authorized Seller Ops IQ to access permitted information.

Seller Ops IQ will use Amazon data only as necessary to provide functionality authorized by the applicable seller and for permitted operational, security, support, and compliance purposes.

Seller Ops IQ does not sell Amazon seller data.

We do not use Amazon seller data for unrelated advertising, marketing to third parties, data brokerage, or other purposes unrelated to providing Seller Ops IQ services.

Amazon authorization may be revoked in accordance with applicable Amazon authorization mechanisms.

When authorization is revoked or an account is terminated, applicable Amazon information will be handled in accordance with our retention obligations and applicable Amazon requirements.

Seller Ops IQ is designed as a multi-tenant software platform.

Each customer organization operates within a logically isolated tenant environment.

Access controls are designed so that users can access only the tenant, features, and information they are authorized to access.

Seller Ops IQ implements technical and organizational controls intended to prevent one customer or tenant from accessing another customer's information.

Users within a tenant may also be assigned different roles and permissions based on the access authorized by their organization.

Seller Ops IQ is designed so that platform administrators do not have routine access to the underlying business data belonging to customer tenants.

Administrative users may have access to limited platform-level information necessary to operate and secure the service. Depending on their authorized role, this may include:

• Organization name
• Account status
• Subscription or plan status
• User and role information
• Amazon connection status
• Marketplace connection information
• System and synchronization status
• Technical errors
• Security events
• Audit events
• Technical metadata required for platform administration

The administrative environment is intended to provide the operational visibility necessary to manage Seller Ops IQ without routinely exposing underlying seller business information.

Where exceptional access to protected customer information becomes necessary for security investigations, incident response, legal compliance, customer-authorized technical support, system recovery, or another legitimate operational requirement, such access will be restricted to authorized personnel, limited to what is reasonably necessary, and subject to appropriate security controls and logging.

We do not sell personal information or seller business data.

We may disclose limited information to third-party service providers that assist us in operating, securing, and providing Seller Ops IQ.

These providers may include providers of:

• Cloud infrastructure
• Application hosting
• Database services
• Authentication and identity management
• Security services
• Email and communications
• Monitoring and error reporting
• Customer support systems
• Payment processing
• Other infrastructure necessary to operate the service

Service providers are permitted to process information only as reasonably necessary to perform services on our behalf and are subject to applicable contractual, confidentiality, privacy, and security obligations.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government or regulatory authorities
• Enforce our agreements
• Protect the security and integrity of Seller Ops IQ
• Protect our users or others
• Investigate suspected fraud, abuse, or security incidents
• Establish, exercise, or defend legal claims

If Nexivo Technologies LLC or Seller Ops IQ is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate protections.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

Our security program is designed to include controls such as:

• Encryption of data in transit
• Encryption of sensitive information at rest where appropriate
• Role-based access controls
• Tenant-level authorization controls
• Least-privilege access
• Strong authentication mechanisms
• Multi-factor authentication for privileged administrative access
• Secure credential and secret management
• Audit logging
• Security monitoring
• Restricted administrative privileges
• Secure software development practices
• Vulnerability and dependency management
• Backup and recovery procedures
• Incident response procedures

Our security controls may evolve as Seller Ops IQ develops and as security, regulatory, and platform requirements change.

No internet-connected service or method of electronic storage can guarantee absolute security. We therefore continuously evaluate and improve safeguards appropriate to the nature of the information we process.

Seller Ops IQ follows a data-minimization approach.

We seek to collect, access, process, and retain only information reasonably necessary to:

• Provide requested functionality
• Operate the platform
• Maintain security
• Provide customer support
• Meet contractual obligations
• Comply with applicable law and platform requirements

During the Private Beta interest-validation stage, Seller Ops IQ intentionally does not collect Amazon SP-API data or require Amazon account authorization.

Amazon authorization will only be introduced when Seller Ops IQ functionality requiring such access becomes available.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining security and audit records, resolving disputes, enforcing agreements, and meeting applicable legal, contractual, and platform requirements.

Private Beta Information

Private Beta and Early Access inquiry information may be retained while we evaluate participation, develop Seller Ops IQ, or communicate with prospective users.

You may request deletion of your inquiry information by contacting us.

Account Information

Account information may be retained for the duration of your relationship with Seller Ops IQ and for an appropriate period afterward where necessary for legitimate business, security, legal, accounting, or compliance purposes.

Amazon Information

When Amazon integrations become available, Amazon-derived information will be retained and deleted in accordance with applicable Amazon requirements, contractual obligations, and the operational requirements of Seller Ops IQ.

When Amazon authorization is revoked or Seller Ops IQ no longer has a legitimate need to retain Amazon information, applicable data will be deleted in accordance with applicable requirements, subject to any permitted or legally required retention.

Certain limited records may be retained where necessary for security, fraud prevention, audit, dispute resolution, or legal compliance.

Seller Ops IQ may use cookies, browser storage, or similar technologies necessary to provide and secure the service.

These technologies may be used for:

• Authentication
• Session management
• Security
• User preferences
• Application functionality
• Performance monitoring
• Diagnostics

We seek to limit these technologies to those reasonably necessary for operating and improving Seller Ops IQ.

If we introduce non-essential analytics, advertising, or tracking technologies, we will update our disclosures and implement consent or preference mechanisms where required by applicable law.

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information regarding how your personal information is processed
• A copy of certain personal information
• Other rights available under applicable privacy laws

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Certain information may be exempt from deletion or other requests when retention is required or permitted by law, security requirements, contractual obligations, or other legitimate purposes.

If you submit a Private Beta or Early Access inquiry, we may contact you regarding:

• Your inquiry
• Private Beta participation
• Early Access availability
• Seller Ops IQ product availability
• Relevant product updates
• Requests for feedback
• Related service announcements

Where required or appropriate, promotional communications will provide a mechanism to unsubscribe.

Users with active accounts may continue to receive necessary transactional, account, billing, security, or service-related communications even if they opt out of promotional communications.

Seller Ops IQ is a business software service intended for businesses and professional users.

Seller Ops IQ is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the service.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take appropriate steps to delete the information.

Seller Ops IQ may integrate with third-party services, including Amazon and other business platforms.

When you choose to connect a third-party service, certain information may be exchanged between Seller Ops IQ and that service as necessary to provide the requested integration.

Your relationship with and use of a third-party service may also be governed by that third party's privacy policy, terms of service, and other agreements.

Seller Ops IQ is not responsible for the privacy practices of independent third-party services that we do not control.

If you use Seller Ops IQ on behalf of a company or other organization, your organization may control your Seller Ops IQ account and determine your access permissions.

Authorized administrators within your organization may be able to:

• Add or remove users
• Assign roles and permissions
• Configure organizational settings
• Manage integrations
• Manage subscription settings
• Control access to organizational information

If your Seller Ops IQ account is provided by an organization, questions regarding your organization's internal use of your information should generally be directed to that organization.

Seller Ops IQ is operated by Nexivo Technologies LLC in the United States.

If you access Seller Ops IQ from outside the United States, information may be processed or stored in the United States or other jurisdictions where our authorized service providers operate.

Where required, we will implement appropriate measures for international transfers of personal information.

We may update this Privacy Policy periodically as Seller Ops IQ evolves, new functionality is introduced, our business practices change, or legal, security, contractual, or platform requirements change.

When we update this Privacy Policy, we will revise the Last Updated date at the top of the policy.

If we make material changes, we may provide additional notice through Seller Ops IQ, by email, or through another appropriate method.

Your continued use of Seller Ops IQ following an update will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

If you have questions about this Privacy Policy, Seller Ops IQ's privacy practices, the handling of your information, or wish to submit a privacy request, please contact:

Nexivo Technologies LLC Seller Ops IQ 30 N. Gould St. Sheridan, WY 82801 United States

Privacy & Security Contact

System Administrator security@

You may also contact us using the privacy or support contact information published on SellerOpsIQ.com.

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